If your order is placed before 2pm it will be sent out within 2 working days.
Please note that during busy periods there may be a delay. This will include product launches and sales. You will receive an email when your item has been wrapped and handed over to the postie.
All orders within the UK are sent via Royal Mail Second Class.
For the UK please allow 2-3 working days for delivery, after notification of dispatch.
Please note that delays in the service of Royal Mail are out of our control. If you haven’t received your order within this time frame, we ask that you allow an additional 4 working days before you get in touch with us.
For BFPO in Europe 5 working days, BFPO addresses in other parts of the world 7 working days.
For Europe, 10 working days.
For others 16 working days.
Please note that delays with customs processing within Australia, New Zealand and the U.S.A are not within our control. This may add additional time before delivery is successful.
These estimated transit times are based on previous customer feedback.
Tom Mackewn Illustrations is based in the U.K. If you live in a country where duty is payable on goods sent from the U.K, please note that this is not included within the cost of the item.
If you’re not happy with your order, we will try not to take it personally.
Please return all items within 30 days of your order being dispatched. The item must be unused and in a sellable condition. Your refund will be processed within 7 working days of receipt of your parcel. Please DO NOT return your item to us after 30 days as we will not be able to process a refund for you.
As this is a small business, it will be your responsibility to pay the cost of return postage. Sadly, we are not responsible if your return is lost in the post. As you are the sender of the item, you will need to contact your shipping service to claim compensation for loss.
If you wish to return an item, please send to:
Tom Mackewn Illustrations
215 The Welkin
Thank you so much for supporting creative business!